Discovery meeting minutes
Office:
Tunisia – Main Office and Remote Office
Main Building planned to move in approx. 3 months, April-May
Current Solution:
PBX, 200 users
Two Toll-Free Lines
Contact Center with Toll-free lines
Goal:
Migrate to Teams Telephony
Port 50 Phone Numbers
Port 2 toll-free lines and transfer the Contact centers to Teams
Decom the PBX devices
Offered solution:
Evaluate for Regional SBC or Local SBC after discussion with provider
50 DID number for individual users
2 toll-free numbers
Native Teams Contact Center
To be clarified and next steps:
Prepare questions for PSTN provider (Tunisia Telekom) - Kas One IT /Done/
Prepare parameters for quotation from PSTN provider - Kas One IT /Done/
Prepare BOM for local SBC AudioCodes - for fallback scenario - Kas One IT /Done/
Share Visio file with Contact Center call flow templates - Kas One IT /Done/
Share link for Azure latency test from office - Kas One IT /Done/
https://www.azurespeed.com/Azure/Latency?regions=westeurope
Clarify topics with the provider(e-mail or meeting) - Customer & Kas One IT
Clarifications and Questions for the provider:
-Do you offer SIP Trunk services?
-If Yes - can you terminate SIP Trunk outside of the country - to Azure deployed SBC?
-If No - Could you offer SIP Trunk services directly to the office over Internet (preferred) or over dedicated line.
-Could you provide offer according to the parameters below?
Parameters for quotation from PSTN provider.
50 DIDs, porting to new SIP Trunk
2 Toll-Free Numbers, porting to new SIP Trunk
Allow the Toll-Free numbers to be used for caller ID, when we call out.
5 concurrent calls